Frequently Asked Questions

Find answers to the most common questions about Nexiloop's platform, tools, and services.

What is Nexiloop?

Nexiloop is a comprehensive platform that provides a suite of tools for developers, content creators, and businesses. Our ecosystem includes component libraries, documentation tools, content discovery platforms, AI automation, and browser-based gaming.

How do I get started with Nexiloop?

Getting started is easy! Simply create an account, verify your email, and choose the tools that best fit your needs. Check out our Quick Start Guide for step-by-step instructions.

Is Nexiloop free to use?

We offer both free and premium plans. Our free tier includes access to basic features of all our tools. Premium plans unlock advanced features, increased usage limits, and priority support. Visit our pricing page for detailed information.

What tools are included in Nexiloop?

Our platform includes:

  • Nidoe - React component library and UI kit
  • Seron - Documentation and knowledge management
  • Vlop - Content discovery and curation
  • Bignova - AI-powered automation and workflows
  • Nexiloop Games - Browser-based gaming platform

Account & Billing

How do I reset my password?

Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email. If you don't receive the email, check your spam folder or contact support.

Can I change my email address?

Yes, you can update your email address in your account settings. You'll need to verify the new email address before the change takes effect.

How do I upgrade or downgrade my plan?

Visit your account settings and go to the "Billing" section. You can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise customers.

Do you offer refunds?

We offer a 30-day money-back guarantee for annual subscriptions. Monthly subscriptions can be cancelled anytime with no refund for the current month.

Technical Questions

What browsers are supported?

Nexiloop works best on modern browsers including:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Is there an API available?

Yes! We provide comprehensive APIs for all our tools. Check out our API documentation for details, endpoints, and examples.

Can I integrate Nexiloop with other tools?

Absolutely! We support integrations with popular tools like:

  • GitHub, GitLab, Bitbucket
  • Slack, Discord, Microsoft Teams
  • Figma, Sketch, Adobe XD
  • Notion, Confluence, Airtable
  • And many more through our API and webhooks

What about data security and privacy?

Security is our top priority. We use:

  • End-to-end encryption for data transmission
  • SOC 2 Type II compliance
  • Regular security audits and penetration testing
  • GDPR compliance for EU users
  • 99.9% uptime SLA

Where is my data stored?

Data is stored in secure, enterprise-grade data centers with redundancy and backup systems. We offer data residency options for enterprise customers.

Tool-Specific Questions

Nidoe (Component Library)

Q: What frameworks does Nidoe support? A: Nidoe is built for React 18+ and supports Next.js, Gatsby, and other React-based frameworks.

Q: Can I customize the components? A: Yes! All components are fully customizable through props, CSS variables, and theme configuration.

Q: Do you provide TypeScript support? A: Absolutely! All components come with full TypeScript definitions and excellent IDE support.

Seron (Documentation)

Q: Can I import existing documentation? A: Yes, we support importing from Markdown, Notion, Confluence, and other popular documentation platforms.

Q: Do you support custom domains? A: Custom domains are available on Pro and Enterprise plans.

Q: Can multiple people collaborate on documentation? A: Yes! Real-time collaboration is supported with role-based permissions and change tracking.

Vlop (Content Discovery)

Q: What content sources does Vlop support? A: Vlop can discover content from social media, news sites, blogs, podcasts, videos, and more through our AI-powered discovery engine.

Q: How does the AI content curation work? A: Our AI analyzes your preferences, engagement patterns, and content quality to recommend the most relevant content for your interests.

Q: Can I share curated content collections? A: Yes! You can create public or private collections and share them with your team or community.

Bignova (AI Automation)

Q: What types of tasks can Bignova automate? A: Bignova can automate data processing, content generation, workflow management, customer support, and many other business processes.

Q: Do I need coding knowledge to use Bignova? A: No! Bignova features a visual workflow builder, though advanced users can also write custom code.

Q: How secure are my automated workflows? A: All workflows run in secure, isolated environments with enterprise-grade security and compliance standards.

Nexiloop Games

Q: What types of games can I create? A: You can create 2D and 3D browser games, including arcade games, puzzles, educational games, and multiplayer experiences.

Q: Do I need to download anything to play games? A: No! All games run directly in your browser without any downloads or installations.

Q: Can I monetize my games? A: Yes! We offer revenue sharing options for game developers on our platform.

Support & Community

How can I get help?

Do you offer training or consulting?

Yes! We provide:

  • Onboarding sessions for new teams
  • Custom training programs
  • Implementation consulting
  • Ongoing support and optimization

How can I provide feedback or request features?

We love feedback! You can:

  • Submit feature requests through our feedback portal
  • Join discussions in our community forum
  • Contact us directly with suggestions
  • Participate in our beta programs

Is there a status page for service updates?

Yes! Visit status.nexiloop.com for real-time service status, maintenance schedules, and incident reports.

Enterprise Questions

Do you offer enterprise plans?

Yes! Our enterprise plans include:

  • Dedicated support team
  • Custom integrations
  • Advanced security features
  • SLA guarantees
  • On-premise deployment options

Can you provide custom development?

Absolutely! Our professional services team can help with custom integrations, feature development, and platform extensions.

What about compliance requirements?

We support various compliance standards including GDPR, HIPAA, SOC 2, and can work with your team on specific regulatory requirements.

Still have questions?

Can't find what you're looking for? We're here to help!

  • Email Support: hello@nexiloop.com
  • Live Chat: Available on our website during business hours
  • Schedule a Call: Book a consultation with our team
  • Community: Join our Discord for peer support

We typically respond to support requests within 2-4 hours during business days.